Services

We Help IT Optimize Your Business

With our own software and world class vendors like BMC software, we will help you optimize and automate your workflows, improve productivity and reduce costs. With global offices, we specialize in complex implementations and working in secure environments.

NMP Data Systems has been providing successful solutions for IT Service Management (ITSM) and IT Operations. We are specialists in these critical areas, expert in delivering end-to-end solutions for organizations, helping you to understand your potential and building your roadmap to success. Our solutions focus on outcomes that move your key performance indicators (KPIs) most critical to the business.

Our customers know that with our premium service comes the quality and assurance of 100% delivery, every time. Our teams consistently go above and beyond to ensure we deliver results to our customers in even the most challenging of circumstances. We specialize in complex deployments across the globe, in some of the most secure and challenging environments.

NMP Data Systems has a trusted team, working in some of the most secure environments on the planet. We bring the training, certifications and experience to deliver the right solutions for you, as we have for hundreds of customers.

Our Expertise

Value from your BMC Software

How can you be sure your chosen BMC Software solutions are delivering maximum value to your business, today and tomorrow?

Your BMC Software investments manage and secure the IT environment that drives your entire business. But every deployment of every solution is a unique combination of technologies, processes, business needs and goals, and other factors. And all of these directly affect the true value of your BMC investments to your business.

You need to be able to ensure that every deployment and update to your BMC Software solutions is delivering maximum value. You need to be able to document and report on that value, know when changes happen, and determine how best to respond. And you need to retain and expand those abilities as your BMC software estate and your business evolve.

NMP Data Systems offers multiple ways to help you optimize the business value of your BMC investments.

NMP Data Systems’ ITSM Value Assessment offers a high-level assessment of the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, performance, and licensing. It is a complimentary engagement and lasts up to four days. Your result will be an accurate baseline of the current effectiveness of BMC Remedy at your business.

NMP Data Systems’ Benefits Realization offering delivers meaningful, measurable recommendations that address specific technology, process, and organizational issues. NMP Data Systems consultants help you quantify process inefficiencies and possible operational improvement savings. They also help you develop business cases for implementing the recommendations, and plans for service improvements.

NMP Data Systems’ Process Maturity Assessment is designed to help you improve service delivery and management, user productivity and satisfaction, and business agility, while reducing delays and errors in your BMC deployments. NMP Data Systems consultants will compare your current processes to ITIL® and other best practices frameworks. They will then highlight “quick wins” that can address your most critical process-related challenges. Other benefits include removal of “pain points,” improved service quality and availability and process maturity, and greater business value from your BMC deployments.

NMP Data Systems Managed Services for BMC Software helps you to reduce costs and increase speed of delivery for your BMC deployments. NMP Data Systems consultants can help you develop a service delivery model tailored to your specific business needs and goals. NMP Data Systems can also augment your internal support staff, provide on-site, or help you build and implement a remote on-shore, off-shore or global delivery model.

NMP Data Systems has the experience, expertise, and services that can help you to maximize the business value of your BMC Software investments. Get in touch to learn more or arrange an initial consultation.

Implementing BMC Software

How can you be sure your software implementation is delivering maximum value to your business, today and tomorrow?

Your IT estate is at the heart of the IT environment that drives your entire business. But every deployment has a unique combination of solutions, configurations, and business needs and goals. And software, like your business, is constantly evolving.

You need to be able to ensure that every deployment and update to your software estate does what your business needs it to do. You need to know that all your deployments will be and remain seamlessly interoperable and manageable, even as your software portfolio, your IT environment, your IT service management (ITSM) tools, and your business needs continue to evolve. And throughout, you need to deliver and manage the services your users and IT team need, consistently and securely, now and in the future.

NMP Data Systems offers multiple ways to help you optimize the business value of your software investments specifically aligned with BMC Software solutions.

NMP Data Systems’ Process Maturity Assessment is designed to help you improve service delivery and management, user productivity and satisfaction, and business agility, while reducing delays and errors in your software deployments. NMP Data Systems consultants will compare your current processes to ITIL® and other best practices frameworks. They will then highlight “quick wins” that can address your most critical process-related challenges. Other benefits include removal of “pain points,” improved service quality and availability and process maturity, and greater business value from your software investments.

NMP Data Systems Managed Services for BMC Software helps you to reduce costs and increase speed of delivery for your BMC deployments. NMP Data Systems consultants can help you develop a service delivery tailored to your specific business needs and goals. NMP Data Systems can also augment your internal support staff, provide on-site, or help you build and implement a remote on-shore, off-shore or global delivery model.

BMC Support and Maintenance

How can the right support, maintenance and application management services help to maximize the performance and business value of your BMC Software deployments?

Your company has unique needs and goals that drive the specific requirements for each of your BMC Software deployments. You need a service delivery structure that addresses those needs and goals adequately. That structure must align with your overall business service management strategy. It must also deliver maximum performance and value, while minimizing costs and complexities.

NMP Data Systems offers an extensive range of support, maintenance, and managed application services, all built around a high-quality support model. That model is driven by service level agreements (SLAs) that ensure you are able to optimize the performance of every application.

NMP Data Systems can deliver the cost reductions, performance enhancements, risk mitigation, and return on investment you expect from your BMC deployments.

NMP Data Systems’ support and maintenance and managed service options can be combined and tailored to meet your specific business needs, and to stay within your budget.

Support and Maintenance: NMP Data Systems Enhanced Support goes beyond basic account management, license provisioning, and incident resolution. NMP Data Systems experts offer an additional layer of advisory support, annual solution health checks, quarterly service reviews and reports as standard (far beyond what others may offer).

Software Upgrades: NMP Data Systems will proactively provide minor upgrades and required software patches, to maximize cyber security and preserve your ability to upgrade in the future. For major upgrades, we will scope, manage and deliver the upgrade as part of the managed service contract

Roadmap Development: A roadmap that links your business initiatives with the BMC technology stack is essential, and central to every NMP Data Systems Managed Service engagement. NMP Data Systems consultants work with you to develop, maintain and drive the implementation of the roadmap. This enables IT and business innovation, and delivers further efficiencies.

Continuous Service Improvement: The NMP Data Systems team will provide recommendations on how to further improve the use of the applications in your current operating model. These recommendations typically involve further simplification, automation, and integration of the business processes that govern operations of your BMC solutions.

Minor Application Enhancements: It is important to “fine-tune” your BMC Software deployments as products and business requirements evolve. NMP Data Systems’ Minor Application Enhancement Service allows for rapid value assessment, design, development, testing, and release of minor enhancements to the applications. Our Agile development methodology delivers fast and effective results for the business, while our blend of on-shore, near-shore, and offshore resources delivers cost savings of up to 40%.

Data Quality Assurance (DQA): The NMP Data Systems DQA service guarantees the quality and timeliness of the data held in the configuration management database (CMDB) that drives your service management processes. DQA automates data center and desktop discovery, normalizes and reconciles discovered data into the CMDB, measures the quality of that CMDB data, and remediates any discrepancies or inaccuracies.

Custom/Bespoke Training and Transitioning: Through custom-tailored best practices training, NMP Data Systems will help your BMC support staff manage your systems more effectively and efficiently, and troubleshoot issues more quickly.

Proactive System Management and Administration: Monitoring of your environment and applications, including daily checks and performance tuning.

NMP Data Systems can deliver the expertise, skills, enhanced support, and advanced services you need to optimize the performance and value of your BMC Software deployments. And we can do it on demand and within your specific time, budget, and business requirements. Learn more online, or get in touch with us, to accelerate the journey to excellence with BMC solutions at your business.

IT Service Management